Order processing time
Please note that all purchase orders are dealt with in the order that we receive them. Customers who order full pieces or rolls can expect to receive their goods quickly because there is no additional work involved. We can usually dispatch these goods within 1-2 working days but will often be able to send the order out the same day we receive it, so long as the order is received by us before the afternoon.
Customers who order cut lengths can expect to wait between 2-3 working days for their orders to be processed, and up to 5 working days during our busier times (trade shows, high volume of cut orders, etc). When we receive an order for cut lengths, there is a lot of work involved:
► First our warehouse have to locate and pick the roll.
► Our cutting department must take the fabric from a full roll, measure it off, cut it, inspect it and then re-roll it
► The finishing department then re-package the fabric.
► The fabric then goes to the warehouse for dispatch, unless more than one cut piece is order, in which case the process is repeated.
► The more cuts, the longer it will take to process the order
This is obviously more time consuming than pulling a piece/roll of fabric from a shelf and putting a label on it. This is why, if you want to receive goods urgently, we would always recommend that you order a full piece/roll as we cannot guarantee that cut length orders will be processed quickly.
Litmans currently use Royal Mail, UPS, TNT and DHL to handle our deliveries. Small parcels under 2kgs are usually shipped by Royal Mail 1st Class unless you ask for a courier delivery. Royal Mail 1st Class is usually delivered within 1-2 working days but is not guaranteed and goods cannot be tracked. Goods 2kgs and up are sent with UPS/DHL on a next day delivery and goods sent this way are traceable via a tracking number.
Our delivery charges for the UK are as follows:
Postage charges £3.50
Courier Charges £9.95
Orders £600+ in value – Carriage paid
(subject to change)
Timed deliveries such as by 12 noon, or 10am are available. We can also make Saturday deliveries. Please contact us for a quote.
Europe/ROW - Delivery prices and options vary country to country. Please contact our team for a shipping quotation.
Shipping times - usually, European delivery times are approx 2-4 days, depending on your location. ROW is 3-5 days or more. For more exact information, please contact our sales team.
Please note that Litmans cannot be held responsible for any delays that occur beyond our control. In the event that parcels are delayed or missing, we will work with you and the courier until a satisfactory resolution has been reached.