Order processing time
Please note that all purchase orders are dealt with in the order that we receive them. Customers who order full pieces or rolls can expect to receive their goods quickly because there is no additional work involved. We can usually dispatch these goods within 1-2 working days but will often be able to send the order out the same day we receive it, so long as the order is received by us before the afternoon.
Customers who order cut lengths can expect to wait between 2-3 working days for their orders to be processed, and up to 5 working days during our busier times (trade shows, high volume of cut orders, etc). When we receive an order for cut lengths, there is a lot of work involved:
► First our warehouse have to locate and pick the roll.
► Our cutting department then take the fabric from a full roll, measure it off, cut it, inspect it and then re-roll it.
► The finishing department then re-package the fabric.
► The fabric then goes to the warehouse for dispatch, unless more than one cut piece is order, in which case the process is repeated.
► The more cuts, the longer it will take to process the order
This is obviously more time consuming than pulling a piece/roll of fabric from a shelf and putting a label on it. This is why, if you want to receive goods urgently, we would always recommend that you order a full piece/roll as we cannot guarantee that cut length orders will be processed quickly. The only way to guarantee your order is cut and processed the same day is by talking to us about out express cut service, which is available for a small charge.
Litmans currently use Royal Mail, UPS, TNT, FEDEX and DHL to handle our deliveries. Small parcels under 2kgs are usually shipped by Royal Mail 1st Class unless you ask for a courier delivery. Royal Mail 1st Class is usually delivered within 1-2 working days but is not guaranteed and goods cannot be tracked. Goods 2kgs and up are sent with UPS/DHL on a next day delivery and goods sent this way are traceable via a tracking number. If you need a timed delivery, consider one of the options below.
Our delivery charges for the UK are as follows:
► Standard postage charges: £3.50 (non guaranteed service)
► Royal Mail Special Delivery: £6.50 (Small parcels up to 2kgs, guaranteed next day delivery)
► Royal Mail Special Delivery: £25.00 (Larger parcels over 2kgs, guaranteed delivery by 1pm).
► Courier Charge (usually UPS): £9.95 (next day delivery anytime between 9am - 7pm. UPS do endeavour to deliver to businesses by 5pm).
► Orders £600+ in value – Carriage paid.
(subject to change)
Further time sensitive delivery options are available such as by 10am, 12 noon, or Saturday delivery. Please contact us for a quote.
Europe/ROW - Delivery prices and options vary country to country. Please contact our team for a shipping quotation.
Shipping times - European delivery times are approx 3-5 working days, remote areas approx. 4-5 working days - all depending on location. ROW is 4-6 working days or more. For more exact information, please contact our sales team.
Please note that Litmans cannot be held responsible for any delays that occur once the parcel has left us and is with the delivery company. In the event that parcels are delayed or missing, we will work closely with you and the courier until a satisfactory resolution has been reached.
Please also note that in some instances when UPS attempt delivery at a residential address and are unable to deliver, they will drop the parcel off at the closest UPS 'Access Point'. This is usually a location that is within a mile of the delivery address and will be a local shop, post office, general store, etc. The parcel is then available for collection, with valid ID.